Are you trying to make critical hiring decisions fast? Is it a matter of seconds to make pivotal decisions based on data and critical insights?
Workforce analytics software like digital CRM and CDP help you catch up to the best practices of the highest-performing digital channels. And they can ease your sales, provide a better customer experience, improve salesperson job satisfaction, and more.
With CRM systems, they fit your brand like a glove. With CDP solutions, they cater to catching customers through the sales funnel quickly. But what are the differences?
Let’s explore that in this CRM vs CDP article.
What Is CRM?
Customer Relationship Management (CRM) is an approach to managing a company’s interactions. This is possible with its customers and potential customers. It involves using technology to organize, automate, and synchronize the following:
- Customer service
- Other business processes
CRM systems are designed to give organizations insight into their customers. This is by capturing and analyzing customer data from across channels. This enables them to identify customer preferences and design personalized marketing strategies.
CRM systems like mobile CRM provide analytics to help businesses stay ahead of the competition. It provides detailed insights into customer behavior and trends.
Furthermore, CRM systems can help businesses improve customer retention. They also build more effective loyalty programs. All of these help organizations maintain and strengthen their relationships with customers.
What Is CDP?
CDP, or Customer Data Platform, is a technology platform used to collect, organize, and activate customer data from all sources. This is both online and offline. CDP enables businesses to gain an understanding of customer behavior and preferences.
This also enables them to create a holistic, unified view of the customer across all channels.
CDP pulls data from traditional sources such as CRM, websites, email, and data from a variety of other sources including:
- Social media
- Third-party sources
It then collects and stores this data in a unified repository. This makes it easier to analyze, segment, and understand customer behavior. This enables businesses to create personalized campaigns and experiences.
By leveraging CDP, marketers and data analysts can gain deeper insights into customers. It also creates more effective marketing strategies that can help to drive revenue and create customer loyalty.
Differences Between CRM and CDP
CRM and CDP are two of the most critical tools for the customer experience. Both of them focus on customer data and helping businesses understand their customers better. But there are key differences between them.
CRM is focused on operations and tracking customer interactions. CDPs gather data from multiple sources, such as web, mobile and social media, as well as offline data.
CDPs build profiles of individual customers. CRM is more focused on collecting and organizing customer contact information. CDPs can also be used to trigger automated campaigns and tailor messaging to each customer based on their individual profile.
CRMs are more suited for objectives such as lead nurturing and campaign management. The data collected in CDPs can also be used for more strategic purposes. This includes AI-driven insights to improve customer experience and sales effectiveness.
Explore CRM vs CDP Now
The differences between CRM and CDP are clear: while CRM is all about relationships with customers and companies, CDP stores vast amounts of data to help marketers build better relationships.
CDPs offer more advanced customer profiling so marketers can personalize messaging, while CRMs are a better fit for managing sales rep activities. Consider both – based on your goals – and start improving your customer experience today.